Head of Service, Jobs, 6527

Engineering, Manufacturing & Supply Chain Recruitment

Head of Service - Glasgow

Engineering & Manufacturing - Engineering & Manufacturing
Ref: 6527 Date Posted: Friday 04 Oct 2019
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Field Service Manager - Engineering Projects

Glasgow - Travel around UK

Good package on offer

An exciting newly created role in a dynamic and growing business for a Head of Field Service, an expanding part of their business driven by their strategy to provide aftercare for their products.  The Head of Field Service to manage and coordinate the existing site support and project managers and establish a national network of sub-contract partners to work alongside them on projects.  This person will create an Aftercare SLA, using internal/external resource to support our customers adopt the latest lifesaving technology and ensure projects run smoothly at the point of install and during the life of operation.

 

This role is not for the feint hearted – the client operates in a demanding sector and delivers life-saving electro-mechanical systems, typically over year-long projects.  The team has grown rapidly recently (good news!) but is therefore in need of greater structure and operational efficiency – we will expect you to bring that through strong process, clarity of responsibilities and team discipline.

 

The ideal candidate will be comfortable working in a fast growing SME – you will be able to hit the ground running and be a proven “all-rounder”.  You will be comfortable setting up new business operations.  You’ll be reporting to the board with overall progress in the creation of the installation service and you’ll help implement KPIs that allow us to demonstrate our quality of service to customers.  You will be working alongside two other ‘Heads of’ for the Sales and Operations teams.

A background in Engineering/Construction/Manufacturing is important for this position. 

We love working with this business as they are ambitious and people focussed with a clear strategy on how to grow the business. 

Get in touch to find out more.